Montello Auto Repair

Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. We understand how frustrating delays can be, especially when you're relying on your vehicle. Repair timelines can occasionally be affected by parts availability or circumstances outside of our control, but we strive to keep our customers informed throughout the process. We're also sorry to hear you felt our estimate wasn't competitive. Our estimate included the diagnostic testing required to accurately identify the issue with your vehicle, which may not have been included in the comparison repair price. Repair costs can also vary between shops based on the quality of parts used, repair procedures, and warranty coverage. If there is anything else we can do or you have any other comments or questions, please reach out to Lisa at [email protected] We appreciate the opportunity to have inspected your vehicle and are disappointed we didn't earn your confidence. We wish you the very best and thank you for taking the time to share your experience.

Thank you for your kind words and continued support. We are thrilled to have you as a valued customer. Our team aims to provide exceptional service and we are glad to hear that we have met your expectations. If you have any further questions or concerns, please don't hesitate to reach out.

Thank you for the 5 stars!

Thank you for trusting us with your key issue, Dave. We're thrilled you found our team to be friendly and helpful. We'll continue to work on improving our problem descriptions to avoid any confusion moving forward. It's great to hear that the technician resolved your issue quickly and at a reasonable cost. We appreciate your feedback and look forward to serving you again in the future!

Thank You for the Review! We appreciate your continued patronage!!

Thank you for the 5 stars!

Thanks for the review! We were glad to get you back on the road!!

Thank you for the review Keith!

Thank you for your feedback and for giving us a try. We completely understand that vehicle maintenance costs can be frustrating, especially with prices rising everywhere right now. Our oil change services include high-quality oil and filters that meet your SUV’s manufacturer specifications, along with a full inspection and tire rotation to help keep your vehicle safe and running its best. Along with that, Our punch card gives you the 6th oil change completely FREE. That said, we never want anyone to feel caught off guard by pricing, and we appreciate you sharing your experience with us. We’re very glad to hear our team treated you kindly, and we truly appreciate your honesty. We hope you’ll consider giving us another opportunity in the future.

Thank you for the review! We are glad to hear that you are happy with the Alignment on your Honda. Happy driving!