Brought my car in for repair and kept getting pushed aside. They said the part was ordered but they kept giving me excuses as to why they kept changing the time of repair. I finally ended picking the car up and going to a different repair shop who repaired the car for $200 less than Northside quoted. Will not use their service ever.
Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. We understand how frustrating delays can be, especially when you're relying on your vehicle. Repair timelines can occasionally be affected by parts availability or circumstances outside of our control, but we strive to keep our customers informed throughout the process. We're also sorry to hear you felt our estimate wasn't competitive. Our estimate included the diagnostic testing required to accurately identify the issue with your vehicle, which may not have been included in the comparison repair price. Repair costs can also vary between shops based on the quality of parts used, repair procedures, and warranty coverage. If there is anything else we can do or you have any other comments or questions, please reach out to Lisa at [email protected] We appreciate the opportunity to have inspected your vehicle and are disappointed we didn't earn your confidence. We wish you the very best and thank you for taking the time to share your experience.
- Northside Automotive